Tag : cathy cook

Hospitality Requires Stepping Into “Character” Like an Actor on a Stage

April 23, 2018

By Cathy Cook In the hotel industry we all know how important it is to deliver hospitality, which is the key to a positive guest stay. Otherwise we are simply...

Why I STILL Pick up Trash in Hotel Lobbies

March 14, 2018

By Cathy Cook I have worked in the hotel industry for 35 years (27 of them at Marriott International) where my mentors indoctrinated me to the philosophy of...

6 Presentation Tips for Leaders Who Fear Speaking at Meetings or Conferences

February 7, 2018

By Cathy Cook  In my early years as a Front Office Manager I remember how confident I used to be at running a meeting while I sat down at the...

Attention Hotel Corporations, This Is How You Will Lose A 25+ Year Contributor (or any valuable employee)

January 11, 2018

by Cathy Cook I had the pleasure of working 27 years for not only the BEST hotel company in the industry but by the time I left the company it was indeed the...

Kennedy Training Network Appoints M. Cathy Cook as Executive Director of Training & Development

October 24, 2017

Prior to joining KTN, Ms. Cook served for 17 years as a Manager – Development, for the Learning & Development Division of Marriott International...