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Tag : guest experience

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Washington Court Selects KEYPR as Exclusive Guest Experience Technology Partner

April 20, 2018

Luxury Capitol Hill hotel goes live with the KEYPR platform, bringing the latest technology to guests and staff Los Angeles, CA (April 20, 2018) --...

Intelity Solutions Helping Hotels Achieve Higher AAA Diamond Ratings

April 17, 2018

Recent updates to AAA Diamond Rating Guidelines reflect the importance of connecting travelers and hoteliers via mobile technologies such as mobile apps,...

Factors Driving Hotel Wellness, Asset Management and Revenue

April 17, 2018

By Mia A. Mackman  This article reveals how spa and wellness aspects are disseminated throughout the whole guest experience, and how wellness...

Why A Mobile App May Be Key to Designing a Better Guest Experience

April 5, 2018

By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs When was the last time you used an app? Today? An hour ago? A few minutes ago? For...

The Ace Hotel Portland Goes Leading Edge with Cloud Tech that Personalizes the Guest Experience

April 3, 2018

Hip Ace Portland Connects Guests with the City and its Happenings via One-on-One Service Using Guestware April 3, 2018 – In 1912 the sophisticated Clyde...

CRM + PMS = Time to Wake up and Smell the Coffee

March 21, 2018

By Kevin McCarthy Think about all your possessions, all your worldly belongings, how you travel, and where you stay. I have just walked through my house...

Hotels Are Bringing Enhanced Style to Increase Their Guest Experience

March 12, 2018

By Kacey Bradley Today’s consumer is flooded with choice when it comes to finding the perfect lodging. It could be a hotel, or it could be a rental...

Deliver Superior Guest Experiences: The Convergence of Guest Facing Mobile and Service Request Management Systems

March 6, 2018

Executive Summary Technology continues to transform the way guests want to communicate with your property. The latest trend is guest-facing mobile...

Bringing Experiential Travel to the Americas

March 1, 2018

By Maggie Nichols From sharing a yurt with a nomadic family to sleeping among the monkeys in jungle treehouses, today’s travelers are increasingly on...

How Artificial Intelligence Is Changing the Game for the Hotel Industry

February 26, 2018

Artificial Intelligence has already made a mark across varied businesses and the hospitality industry is fast catching up with this trend. While the hotel...

Bringing Data to Life: How a Deeper Guest Understanding Drives Revenue

February 22, 2018

By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs Business today is all about choice — a surplus of choice. In this world of...

Connie Rheams Takes on Executive Role at Beekeeper

February 20, 2018

Rheams calls Beekeeper the ‘missing mobile link’ to connecting 80% of our hotel industry’s non-desk hotel employees  SAN FRANCISCO,...

Hotel Websites: The Lights Are on but Nobody’s Home

February 19, 2018

By Sudheer Thakur In an industry reputed for service excellence, it's ironic that most hotel websites today remain impersonal, unhelpful and...

Use Data to Unlock Meaningful Guest Insights

February 8, 2018

By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs Today's hotelier is constantly bombarded with information. In the ongoing...

Intelity Named HTNG 2018 TechOvation Award Semi-Finalist

February 8, 2018

Intelity Voice Request ranked in the Top 3 ‘Most Liked’ product submission videos by the public; Winner to be named at HT-NEXT in March in San...

Hotel Beacon Taps Guestware for Fast Guest Response, Personalized Property Experience

February 6, 2018

Higher TripAdvisor Scores Show Hotel Beacon Guests Value Personal Service, Fast Request Fulfillment February 6, 2018 – When the Hotel Beacon completed...

Grupo Posadas Partners with ALICE to Standardize Operations Across Their Portfolio of 147 Properties

February 5, 2018

The ALICE platform will allow Posadas to increase accountability and operational efficiency for all hotels across the eight Posadas brands via a unified and...

Your Hotel Has a Score or Ranking So Why Shouldn’t Your Guest?

January 25, 2018

By Terri Miller, Chief Executive Officer & Co-Founder, Concilio Labs The hotel industry dramatically changed with the launch of TripAdvisor in 2000....

Learning from Sushi Master Jiro

January 24, 2018

By Larry Mogelonsky, MBA, P. Eng. (www.hotelmogel.com) I trust that many of you have seen the beautiful, 81-minute documentary called “Jiro Dreams of...

Six Ways to Design a Winning Guest Experience

January 22, 2018

Even grand can be bland for today’s experience-driven hotel guests, who prefer unique amenities and good connectivity over sheer aesthetics. Amid fierce...

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